Refund policy
Return & Exchange Policy
Effective Date: 23-8-2026
At Raybal, we want you to be satisfied with your purchase. If the product does not fit you properly, we provide a 7-day size exchange facility, subject to the terms and conditions mentioned below.
1. 7-Day Exchange Policy
You may request a size exchange within 7 days from the date of delivery of your order.
Our exchange policy is applicable only for size-related issues.
For example:
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If you ordered M and need L, you can request a size exchange.
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If you ordered L and need M, you can request a size exchange.
We do not provide refunds under any circumstances for eligible exchange requests.
2. No Refund Policy
Raybal follows a No Refund Policy.
Once an order has been successfully delivered, the purchase amount will not be refunded to the original payment method, bank account, wallet, UPI, or any other payment method.
If your product qualifies under our exchange policy, we will only provide a size exchange, subject to product availability.
3. Conditions for Size Exchange
To be eligible for a size exchange, the product must meet all of the following conditions:
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The exchange request must be raised within 7 days of delivery.
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The product must be unused and unworn.
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The product must be in its original condition.
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The product must not have been washed, altered, ironed, damaged, stained, or otherwise used.
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All original tags, labels, packaging, and accessories must be intact.
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The product should be returned in suitable packaging to prevent damage during transit.
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The product must pass our quality inspection after it is received.
If any of these conditions are not met, Raybal reserves the right to reject the exchange request.
4. Products Not Eligible for Exchange
The following products/orders are not eligible for size exchange:
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Products that have been worn or used.
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Products that have been washed.
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Products with removed or damaged tags/labels.
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Products that are altered, damaged, stained, torn, or otherwise not in original condition.
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Products damaged due to improper handling or washing.
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Products returned after the 7-day exchange period.
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Products purchased as part of a special/custom order where exchange is specifically excluded.
5. How to Request a Size Exchange
To request a size exchange, contact us within 7 days of receiving your order.
Please provide:
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Order number
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Customer name
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Registered mobile number/email
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Product name
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Current size
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Required size
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Reason for exchange
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Clear photographs/videos of the product if requested by our team
Our team will review the request and confirm whether the order qualifies for exchange.
Do not ship the product back before receiving exchange instructions from Raybal.
6. Exchange Availability
Size exchange is subject to availability of the requested size.
If the requested size is unavailable, Raybal may offer an alternative size if available.
Unavailability of the requested size does not make the order eligible for a refund.
7. Exchange Shipping Charges
For a size exchange, applicable shipping/reverse-shipping charges may be payable by the customer.
The exact applicable charges, if any, will be communicated by our customer support team before the exchange is processed.
8. Quality Check
All returned products are subject to a quality inspection.
The exchange will be processed only after the returned product is received and verified to meet the conditions mentioned in this policy.
If the product fails the quality check, the exchange request may be rejected and the product may be sent back to the customer.
9. Wrong Size Ordered
If you selected the wrong size while placing your order, you may request a size exchange within 7 days of delivery, provided the product meets all exchange conditions.
Please note that wrong-size selection does not qualify for a refund.
10. Damaged or Incorrect Product
If you receive a product that is damaged, defective, or different from the product you ordered, please contact Raybal customer support as soon as possible, preferably within 48 hours of delivery.
Please provide photographs/video evidence of the package and product when contacting us.
Such cases will be reviewed separately by our team.
11. Cancellation
Orders may only be cancelled before they are processed/shipped, subject to our order cancellation process.
Once an order has been shipped, cancellation may not be possible.
12. Refunds for Eligible Exceptions
Raybal does not normally provide refunds for size-related returns or exchanges.
However, if a refund is legally required under applicable law or is specifically approved by Raybal in an exceptional case, the refund will be processed according to the applicable payment method and legal requirements.
13. Policy Changes
Raybal reserves the right to modify or update this Return & Exchange Policy at any time.
Any changes will be published on this page with the updated effective date.
14. Contact Us
For return or exchange-related queries, please contact:
Brand: Raybal
Email: official.raybal@gmail.com
WhatsApp/Phone: 9398110972
By placing an order on the Raybal website, you acknowledge that you have read and understood this Return & Exchange Policy.
Raybal — No Refunds. Size Exchange Only, Within 7 Days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at official.raybal@gmail.com.